Novotel York Centre

We had a very pleasant stay at Novotel York Centre. The hotel was clean, comfortable, and well located, making it easy to explore the city. The room was spacious and well maintained, and the overall atmosphere was welcoming and relaxing. A special thank you to Stash, who was an amazing host. He was incredibly helpful, friendly, and supportive throughout our stay, always ready to assist with anything we needed. His professionalism and kindness really made a difference and made us feel very well looked after. Thank you for a great stay — we would happily return and recommend this hotel to

We had a truly magical stay and enjoyed every moment of it. Everything was excellent, from the room to the breakfast service. The male receptionist was extremely friendly and professional, making us feel very welcome from the start. Our room was warm, cozy, spotless, and well equipped with all the amenities we needed. We were staying to celebrate my husband’s birthday, and the manager, Kai, was an absolute legend. We were delighted to find a small gift and a thoughtful message waiting for us in the room, which really made our day even more special. The bar area and lobby were beautifully decorated with a festive Christmas theme, creating a lovely atmosphere. Breakfast was delicious, with plenty of choice—we had everything we wanted. Parking was also very convenient, with no hassle at all. We would highly recommend this hotel and would like to thank Kai, Tashi, and the rest of the team for their outstanding hospitality and kindness.

It's OK. Rooms are run down, plugs didn't work next to beds for phone charging. Expedia said the rooms had a bathtub shower combo, but the 2 twin beds only had a shower. Hotel was picked because of that feature. The lobby and pool/ sauna were very clean nice.

I have stayed at the hotel only for a few days but the experience was amazing, the hotel itself was cozy and welcoming from the door step, the staff was smiling for the moment you came up to the reception and any questions you asked they answered with politeness and kindness. The room was amazing, most of the time we used facilities that were provided by the hotel like the breakfast buffet which we had reserved for every morning, the food was tasty and warm, they had different varieties of the food so you could take what you wanted, they also had a coffee machine which made excellent hot drinks. We also had dinners at the restaurant, it was delicious food which served nicely. My partner also used the pool at the hotel which he really enjoyed he used it every evening. The trip was for an engagement, when the staff at the restaurant realised they made us an congratulations dessert on the house which made the experience even better, we had bought a few alcoholic drinks which tasted amazing. Overall the stay was fantastic and we will definitely go back there again.

We had a nice enough stay. There were quite a few stains on the mattress, bedding, carpets and soft furnishings. The mirror had a large crack in it that felt quite dangerous. We personally found the bed quite firm and uncomfortable because we are used to a softer mattress. The step into the bath was quite high and I feared slipping as I got out. The pool and sauna were lovely but it was quite busy and there were no lockers in the changing rooms available. Breakfast was a bit of a nightmare with long queues and hot food running out quickly, orange juice was horrible. Lift was a bit temperamental. Check in was fast, staff were lovely, room was pretty clean. I wouldn’t stay again for the price but I was satisfied enough for the one night.