Queens Hotel

Perfect in every way! Loved our 2 night stay here. Amazing location, literally walk across bridge 2 minute walk and straight into York city. Rooms spacious, river view, staff very helpful and friendly, breakfast plentiful and well cooked. Lovely! Would definitely return and recommend.

Misrepresented bed size. A 150cm bed is not a King Size Bed. On Booking.com it is listed at EXTRA LARGE DOUBLE BED and indicates bed size 181-210 wide. Not booking.com fault when hotel LIES & Misrepresents their accommodations. Room only has 1 power outlet located at the work table, nothing by the bed. Hotel does have a restaurant but unless you book in advance, NO (SOUP) FOOD FOR YOU. So we arrive at 4pm and no one says anything, we have a nap come out for dinner at 7pm. Did you book? No?NO FOOD FOR YOU. Terrible customer service and attitude. Location is only plus, but Uber is super cheap and getting around is easy. Read my review on Holiday Inn Kensington, exact same Lying about bed size. Standard King Room with a Queen Bed. I can understand the name confusion but when you say 181cm and it's 150cm it's FRAUD

Pros. Location is brilliant. Breakfast was lovely and plentiful. Staff friendly. Cons. Very tired hotel. Rooms cold. Radiators don’t work. I wasn’t the only one complaining about this. Quilts paper thin. Would stay again for one night. Not more than that. And do not stay if you can’t take the cold. Rooms are proper freezing.

The positives are that the hotel is in a great location, the breakfast was decent and that's it for the positives. The room was quite dated with marks and holes on the walls that have been poorly repaired. No electrical socket near the bed so they supplied an extension lead (trip hazard). No mini fridge in the room to store meds or bottles of water. The anti slip mat in the bath was mouldy underneath. Some of the staff on reception and the dining area were very rude. Choice of evening meals for vegetarians very poor and just the 1 choice. It was our wedding anniversary and they placed us on a table with another couple that we didn't know. We fancied having a coffee at 11am in the dining/bar area but the bar wasn't opening until 12. They had no coffee machines in the bar, just kettle/boiler.

Great service great staff especially the night porter who checked on me when I felt ill and the breakfast lady a credit to the hotel. Harry and abi and Lauren are a credit to the place. Great customer service I think they will go far. Great people. The hotel management was great and dining staff.