GO Outdoors

Used this store several times recently and never had an issue at all. Ordered some walking boots for my wife via click and collect option and called to collect them. Heidi was working the footwear section and could not have been more helpful. Had plenty of boots over the years but Heidi made sure that they were the proper fit even getting another size to try on and doing a proper fitting. Excellent, friendly service then Eleanor was serving on the till and, despite being busy with customers was polite and friendly with every single one. Top service.

I don’t ever really write reviews and have loved Go Outdoors for years as has the family. But I don’t think I’ve ever felt so patronised and almost shamed whilst trying to solve a problem with some boots I bought. It was clear from the start that I was onto a losing battle. It was explained in great detail why nothing could be done but with zero empathy and lack of social skills. I wasn’t after a refund either, but the solution put to me was to buy another pair of boots with discount.. so to spend more money…again that wasn’t the main issue it was the attitude in which I was spoken to. So sadly we won’t be shopping there again.

Shame you can't give them zero stars. Shocking customer service. Tred to return after wearing once the item that wasn't fit for purpose and miss sold . The store manager instantly decided to not accept the problem. She was patronising, rude with one of the worse attitudes I've ever seen in a customer facing roles. Telling customers she is there to educate you is really not acceptable. Used to of company for years but sadly this company has lost my business for good

Ive only given one star as it would not allow me to give zero. I’ve spent a lot of money at go outdoors over the years and have always had a decent experience until today. I bought a pair of walking boots 10 months ago which have a started falling apart, the stitching has completely come apart in 2 places on one boot and the sole is coming away on the other. I went in today and was told there’s is nothing the can do as it’s normal wear and tear. The boots are just about 10 months old and I have looked after them very well. Due to this I shall not be buying anything else from this store ever again. I feel completely let down by go outdoors. I would NOT recommend this shop to anyone.

Unfortunately this has to be the worst store for customer service I have visited. I was waiting at the till with approx another 3 customers waiting to pay the girl serving on 1 till was very very slow there was another girl folding some clothes up at another till and despite looking at the Que she just continued to fold clothes. Next time you see a Que at the check out use your common sense and open another till it’s called GOOD CUSTOMER SERVICE young lady !!!!!!!!!! AVOID THIS ONE