B&M Home Store with Garden Centre

I agree totally with the previous review in that the Greengates B&M Superstore is the best one that we have visited. Yesterday we were in the Garden Centre (again) and this time needed some special advice around the Rustic Rockery Dress Stones and chatted with Vicky who was super friendly and helpful with some useful tips. Today we were back to add some more stones to complete our garden design to which we are super happy with, thank you Vicky. ☺️

I had a very disappointing experience at B&M due to the behaviour of a staff member named Gary. My mother was trying to buy razor blades, and Gary initially said that she could purchase them if she paid for them herself. I then handed my mother some money that belonged to her so she could pay. Gary immediately questioned why I was giving her the money and claimed that because I had handed it to her, she was no longer allowed to buy the razor blades. I explained that the money was my mother’s money, not mine, but he would not listen. He took the razor blades away and refused to sell them to us. I even offered to buy them myself and provide proof of ID, but he still refused the sale. What made the situation even more confusing is that I have previously purchased razor blades from B&M without encountering this behaviour or having any issues. The way this situation was handled seemed inconsistent and unreasonable. I left feeling singled out and frustrated by the way I was treated. While I understand that staff must follow policies regarding age-restricted products, I expected to be treated with respect and for the situation to be handled more professionally. Gary was rude, dismissive, and unwilling to listen to a simple explanation. The entire experience was embarrassing and a complete waste of our time. Based on this experience, the customer service was extremely poor.

Located at the end of Sainsbury’s this B&M store with garden centre is very deceptive at first glance. The car park is large and attached to B&M plus Sainsbury’s and Sainsbury’s petrol station . There are two ways in and out that I could see ,but I opted for the main entrance to the car park as it’s more accessible from the Rawdon side of Harrogate Road by car . On foot there is a set of steps from the road. These are located lower down next to the large sign . For wheelchairs and pushchairs etc the entrance is just to the left of the car wash . There are a series of zebra crossing across the car park to the shop entrance . As I arrived by car I drove down the car park and turned into the B&M disabled bays . There are several . By wheelchairs follow the ramp to the main doors .They are automatically opened up . The first surprise is when you find yourself in a large foyer!! Entrance to B&M is on your left , Sainsbury’s to your right front ,customer toilets including disabled are on your right ,and to your right behind you is the entrance to Sainsbury’s cafe. I turned left into B&M and got a real surprise!! It’s a far larger store than I thought and has a good garden centre . The pictures will tell the story . It’s not expensive and with a little bit of help I got a what I came for .I had no difficulty in getting around the store, even with the numerous sale bins dotted about .

Well stocked. With all your basics. The larger store so has. Garden plus household stuff

Absolutely fantastic store. Has huge amount of items in it plus garden centre. Had everything I needed in it. Just excellent 👌 one of the best B & M stores i have been to. Recommended visit.