Avenue Veterinary Group - Bingley

With a few generations of much loved cats & dogs I have used this practice since I was 7 years old! Lovely to deal with an independent veterinary practice, as there are not many left these days, sadly. Our old boy Zac is a 14 year old cat with a heart murmur, we saw Vicki who was just lovely with him and reassured us that he is doing ok for his age and offered some helpful advice to us. He had his boosters and a thorough check up and we were happily on our way again. Definitely recommend this practice 100%

I telephoned Avenue Vets at approximately 10:30am explaining that my pet cat had collapsed, was unable to stand, and was frothing at the mouth. Whoever answered my call wasn't capable of carrying out triage, being unable to grasp the need for urgent treatment, and initially telling me to bring my pet into the surgery at 5pm the following day!!!! On explaining that my cat would be dead by then, I was offered a 5pm appointment that same day. I explained that was still not soon enough, only to be then offered a 2.15pm appointment, followed by a further offer of a 2:00pm appointment (but still nowhere soon enough in my opinion, given the obvious severity of my cat's illness and his critical state). Although in my experience, this veterinary practice is more than capable of dealing with day-to-day non-emergency health care, it fails massively as regards dealing with emergency treatment, with staff appearing not to grasp the severity of some critical situations. Whilst I have no doubt that all staff at this veterinary practice have the animals' wellbeing at heart, I advise further training regarding triage. I plan to adopt another cat and to register with a different veterinary practice that is more adept at dealing with emergency cases.

The staff were amazing, a friendly atmosphere that put both me and Bentley at ease,

Veterinary staff are friendly and very knowledgable. We were looked after by Neil and Hayley. I was instantly put at ease and felt like my puppy was in the best hands and well looked after. Would highly recommend!

Have been using Avenue Vets for quite some years with our past and present dog. I have always found them to be friendly and provide a professional service and I would recommend them thoroughly. Keep up the good work!