TGI Fridays - Castleford

The service is always decent at this TGI's and I find the food often comes out quick. The food is consistent at this chain and tends to be tasty and well prepared. Music can be a bit loud at times and it is no doubt that the prices of the food have sky rocketed and become less and less worth it. Thank you to the waiter who gave us lovely service despite it being a busy new years eve shift.

Really nice food, very tasty. lovely decor and friendly staff. If being picky portion size is rather small for the price paid in my opinion would expect a little more.

The service was extremely slow, even though the place wasn’t crowded. It took a long time to be welcomed and seated, to place our order, and again between the appetisers and main dishes. We waited at least an hour for our food — long enough for two full drink refills before it finally arrived (at least that was semi promptly done). Unfortunately, the food didn’t make up for it: the fajita tortillas were cold, and the fries tasted stale. Even a McDonalds was tastier. Easily the slowest and most disappointing TGI experience we’ve had. Oh and the table was so sticky that even the menus got glued to it. The toilet wouldn’t flush. Not worth the price, not even half of what we paid.

Last visited 28/11/23 so thought we would go again to see if things had improved, well the cocktails were still great, appetiser was lovely apart from the sauce it looked like yesterday's or been under the heat to long. The main a burger was very basic and not worth the money charged. The staff were friendly but under staffed 3 staff when I would have had at least 6 on and some customers walked away after waiting to be seated.

Do not EVER visit this establishment, I would not even rate it as a 1*. The team do not have a clue about service, waited nearly two hours for food and the food still didn’t all arrive at the same time. The food was not even edible burnt and cold. Then the establishment had the audacity to make us pay for the drinks which was not a problem but we did not even get an apology. Tables that come in well after us received their meals. No communication at all, the manager who was clearly not the manager was damn rude. So I put a compliant in via an email to be offered a £20 voucher which our drinks were over that amount. The overall experience was shocking and still not even admitted fault. I can honestly say I, friends and family will never dine at any TGI Fridays.