Lloyds Bank

Great staff, good service, but it is such a shame that they have allowed weeds to grow outside of this fabulous, historic building. It looks a real mess.

More than half an hour waiting

On behalf of my 89 year old partner I wrote to his various accounts, with his signature, to inform them of his change of address. His Halifax investment department accepted his signature, but the Halifax Lloyds did not. My partner is very deaf, struggling with poor sight, and struggling with mobility. He has been asked to complete a form, speak to customer service on the phone (he couldn't hear at all), and go into a branch with his ID (current passport or driving licence, neither of which he has.) In short, I spent 45 minutes on the phone, asking about the complete inconsistency of the two departments, and asking how his change of address could be achieved, before finally having, in great distress, to give up. I was utterly shocked and beyond words. Please do yourself a favour and avoid this bank like the plague if you are disabled and/ or elderly.

Ridiculous virtue signalling nonsense. The Halifax branch covered in rainbows. You're a bank, not the arbiter of a personal opinion.

Update : Very slow even though there’s 2 customers in branch at 10am staff busy chatting disgusting customer service was waiting 45 min just to get served and when I did the blonde women just said told me to do my online banking at home and the manager who doesn't understand my English maybe coz he isn't fluent is really rude hate banking with them tbh NatWest is way better as NatWest always give me advice when it comes to having shops double charging my account Lloyds bank couldn't care less 2025 update Update its a Saturday and they have one person on tills with a long queue ridiculous!!!was in queue for 26 mins