Sainsbury's

Used to be my go to, but has since gone down hill. Noticed freezer problems for a while. I have many food safety concerns for the freezer section. Very often food I have bought, even from normal looking shelves, are opened to reveal freezer burn, even ice cream I bought from there was freezer burnt and every bite was like crunching icicles. A wide range of products, sadly none of which edible. Makes me concerned for fridge products too. I have ended up switching majority of my shopping to Asda.

What has happened to Sainsburys Keighley? It used to be a smart, well run, well stocked store that was a pleasure to shop in and despite there being several other supermarkets much closer to home we chose to do our weekly shop here. But recently it's becoming very shabby, boxes piled up, cluttering aisles, shelves poorly stacked, frequently not stocking many of the items on the nectar price rewards app. And this Saturdays disastrous shop was saved only by the lovely, patient and run off their feet staff, who confessed that there were now not enough of them to keep the store looking and running it's best. The self scanner just refused to work, losing our entire weekly shop, if these two members of staff hadn't been so understanding and patient, despite being run off their feet, both of us would have simply walked out leaving our shopping and gone to another supermarket. It's a mess, untidy, poorly stocked shelves and no sign of a management team, it won't be long until we look elsewhere for our weekly shop!

The lights in the carpark at night time are hardly worth a mention. Most of the carpark is extremely dark with darker shadows. I wouldn't feel happy walking across the area on my own. These photos are showing the area to be brighter than it is. I always try to park near the door.

Big store, managed to find everything I needed. Although 1 item i couldn't find (fresh stuffing) as it was by the fresh chicken....very strange place! Bought a pair of jeans in Tu clothing section, but too big...will be returning them!

Brilliant and helpful staff. The man on the trollies Paul Haigh helped me to try and find my phone just before Christmas, he looked through all the trollies for me as I had left it in one . Luckily it got handed in. A supermarket with kind staff though makes a huge difference.