H&M

Was walking through the shop and one of the staff quickly threw a clothes rack so close to us, to the point we had to stop to prevent being hit. My mum suffers from vertigo so already she isn’t stable on her feet, regardless of things flying towards her. No apology from the staff member and she just carried on like nothing happened. I said something out loud saying she nearly hit us, then she shouted back in the most uptight and rude tone “NO I didn’t” When she served us at the till she finally learnt some customer service skills, but I suppose her attitude and face said it all. Still no apology for the matter though.

Had such a good experience at H&M thanks to Casey! She’s super nice and went above and beyond to help me out. Honestly one of the best shopping trips I’ve had in a while.👏

Awful store and very rude staff! Lady at the till upstairs forced me in a very patronising voice to take my newly purchased clothes off the hangers and leave them there. This was despite me telling her I wanted them. First time being told that and I have shopped at H&M for years. Don't waste your time visiting here!

I tried to return a faulty item to this store only to be sent away and told they do not accept or return faulty items at that store. I think it was a case of the manager refusing to come and authorise the return at the till. Now I have to pay to return an item I could have returned easily in store as stated on their website.

Found the staff dismissive and rude on my visit. Changing rooms closed unable to use, however most occasions I’ve been in no one even manning them anyway.