Travelodge Barnsley

Stayed here 20th Sept for one night. Have stayed here a few times before with no problem as we have family near by. We got to the hotel room late and the window had been left open (presumably because it stank of wet dog). We were in a family room as my two children were also with us and the bed nearest the window was soaked through. We asked to move room due to the soggy bed and the terrible smell. The man on reception was nice and we were in a new room within 15minutes. We had been in this room for about 20mins (my husband was tucking my son into the bed nearest the window) when there was an almighty crash outside and the whole room shook. I opened the curtains and there was a car that had crashed into the building. She had hit it with such force that the wall had cracked and the windowsill had come away (pictures attatched). We were very shaken up as it could have been so much worse. I went outside (by this point she had moved the car into the car park). The man from earlier was outside with the driver of the car who was clearly intoxicated and had been drunk/drug driving and was a resident of the hotel. He asked us if we were OK and if we needed to move rooms. The kids were already upset and it was really late so I said no and went back to the room. The police were not called. The women knocked on our hotel room door about ten minutes later and was completely incoherent. I sent her away and finally went to bed. I don't know what I expected in the morning when we checked out but I at least expected an apology but nothing was said until I mentioned it to the reception staff who then apologised. I was not offered a refund. I have replied to the standard 'how was your stay with us' email i received afterwards with the above account but I have heard nothing. The customer service is terrible and the fact the police were not called is a joke. I had an 8 year old and an 11 year old child with me and to not even receive a curtesy email or phone call to see if we were OK is frankly awful. Please do not stay here, especially with children.

I found fleas in the bed and ended up covered in bites. When I reported it, the only thing that was done was changing the bedding, which didn’t fix the problem at all. I didn’t want to risk taking fleas home, so I had to throw away the clothes I was wearing. I also noticed a lot of dirty paw prints on the bed, which makes it pretty clear that pets had been in the room and that it hadn’t been cleaned properly before I stayed.

This hotel is in need of some serious re-decoration. There was mould on the window sills and bottom of the curtain. However, the beds were white and clean, and the desk etc. clean too, so I guess that's the main thing. For the price I paid, I can't complain.

Room was very comfortable and clean and the the staff were very helpful and friendly. Beverly in particular was very helpful and gave good advise about the local area.

Stayed at Barnsley Travelodge on 24th of July overnight,the room was adequate for our needs as it was clean and shower was fine and we knew there was no restaurant. Have to say the lovely lady on the desk(Beverley)couldn’t have been more helpful .