Costa Coffee

Popped into Costa on our way back from work. Received great customer service from Mickey, who even suggested a pup cup for my little mate in the van. (I didn’t even know Costa sold cream cups for dogs!) I would highly recommend as the customer service was excellent! My little mate loved the cup of cream! Customer Service 10/10 Communication 10/10

Came this morning for for a coffee and chocolate twist and was exceptional service checking allergens for me and being very friendly and kind. When I got to work I realised I must have been given someone else's coffee. Didn't call or anything as accidents happen. Anyway by chance I ended up going back for a late lunch later in the day and mentioned my coffee in the morning and the lovely staff remembered me and gave me my tea for free. Excellent service and super friendly staff. I only left a bad review at a London costa couple of weeks ago for mega contrast in customer care. Maybe the London staff could come to this store for some training ✨️✨️✨️✨️✨️

There appeared to be a shortage of staff as all the tables were left uncleared. This is unavoidable however the cakes were covered in small flies, the service counter was covered in spilt drinks and the floor had empty wrappers everywhere. When I informed the assistant of the flies her response was” she was aware”. The order was wrong and we managed to correct it before the drinks were actually made but the assistant wasn’t apologetic more agitated that it had been pointed out. Having to go back to the counter for straws and napkins( which should have been given in the first place) the assistant wasn’t apologetic but quite abrupt and I was obviously inconveniencing her.

I live locally to this Costa and it is always unclean and dirty. Tables left uncleared bins left overflowing and seating is absolutely disgustingly dirty. Flies going on cakes and staff just not very good or professional. Anybody who wants a coffee locally I would recommend 200° degrees at J32. Much better atmosphere and polite staff with delicious food and cakes which are all under cover from flies. I took photos of the furniture but it's not letting me post any pics 🤔. I have reported my concerns to Costa on several occasions about this branch but nothing seems to improve.

absolutely appalling service was not impressed specifically by one member off staff who was wearing jeans and had a side pony and crusty makeup she was rude to me as a pakistani individual pulling me dirty looks and overall huffing and puffing at me, and treated everyone else okay, this made me feel discriminated against and uncomfortable this caused a major effect to my mental health. pulled me a dirty look when i took my food item to the till and asked if it was halal