Clarks

Racist employees, do not shop here. Complained about us specifically coming on Boxing Day sales midday and having to open due to customers like us visiting on boxing day (during general business hours). Actually it's probably only during sales that overpriced medium-quality shops are able to turn a profit. Don't go to this shop. It's not a customers fault you opened up on 26th vs 27th. Book your holidays, you're legally entitled to annual leave. Get a better job if they don't give you annual leave. But with their customer service skills, these old women don't even deserve a job selling shoes.

While the in-store staff member was incredibly helpful, a follow-up with the manager was completely different. The day after purchasing some children’s shoes, I called the store to speak with the manager about exchanging them for a different size, and unfortunately, she was rude and dismissive. She spoke to me in a condescending manner and made me feel like my query was a burden. It’s disappointing because the assistant who dealt with me in the shop was great, but the manager’s attitude really soured the overall experience. Customer service should be about helping customers, not making them feel unwelcome or like they’re causing trouble. I really hope the manager’s attitude is addressed, as it doesn’t reflect the quality of service Clarks is known for.

Took my daughter recently with Grandma to buy shoes. Jillian was very attentive and helped us with our little whirlwind running around . 5stars. Thank you.

Great service. Went for my daughters feet measuring. She's just gone two and was very unhelpful. The lady who helped us was super friendly, helpful and very patient. It's just a shame the children's shies are so expensive given how quickly they grow out of them.

Customer service from the staff is excellent. Very helpful in helping me find some new shoes