Clarks

Went into Clark’s monks cross this afternoon with my parents and two boys aged 2 and 4, they were in desperate need of some winter boots. Alfie helped us and was awesome, he was so patient with the boys, not pushy about buying and was really customer focused. My eldest has really wide feet and Alfie made me feel really confident about the shoe choice and made my 4 year old feel happy too despite there not being too much choice for him! It’s not often you receive customer service to this level especially when the kids are a nightmare! Thanks a lot ! Laura

Went today to get my little ones first pair of pre walkers. The lady that measured his feet was so lovely and thorough and helped me choose the best shoes for him. She wasn't biased and actually recommended the cheaper pair! Will definitely come again. X

Was served by a lovely lady (Mia) names on receipt, her and her little helper Saturday was fab with my little girl and also myself. Luckily had her feet measured again and she had gone up a size, perfect fit with room to grow. Excellent thank you 😊

All of the staff are helpful and friendly. Conor, Tania and Holly and others have done their best to try to find me some shoes to fit my dodgy feet. I wear orthotics, have a left size 7 and a right size 8, both wide, one flat which has had surgery and both are painful. I have returned numerous pairs after trying them at home and not once have I been viewed as a nuisance. They go out of their way to try to find shoes to fit. I have no hesitation in recommending this store and will return once the autumn ranges are in stock.

Went in with a toddler. Told to wait then ignored for 10 mins. Not even a polite acknowledgement that we were waiting. After much too long a email we went next door to Schuh kids and got much better service and a lovely pair of converse toddler trainers.