Costa Coffee

Hardly ever visit this Costa but it was cold and raining so we went in for a coffee. The Costa on the whole is great and I'm sure traffic has increased as on occasion you catch the leeds legend. Toilets need a serious clean or even an upgrade. For the amount you pay for a drink and snack AND to sit in the venu I'd like a decent toilet to go to that's clean.

After an emotional visit to a seriously ill family member in hospital, we were looked after by Emily, Harriet, Ryan and Charlie with such kindness - the team at Costa, Wetherby always make us feel welcome. The coffee was good quality and after missing meals with the daily visits to hospital, the pastries were really appreciated - we welcomed the chance to finally relax. You never really know what is happening in people's lives - kindness costs nothing and the team at Costa, Wetherby make a difference. They are genuinely kind and caring people - thank you :)

Good place for a quick coffee and nice staff Charlie and Caitlin

Not the sharpest tools. Ordered my drink, the young worker ended up chatting to her colleague (seemingly can't multi-task) and missed my order. I saw that had happened and saw people behind me in the queue were getting their drinks before me. Obviously I knew she had royally messed up. She provided a functional apology, which made it seem this was a regular occurrence for her. You really don't need many GCSEs for this role, but perhaps it's mentally more challenging than I originally thought, or perhaps I over-estimated the intelligence of Gen Z/Gen Alpha. And yes, I worked in the service industry, and no I never made that sort of error.

I popped in for a takeaway coffee. I didn't get acknowledged by any staff when I joined the queue and I was waiting a long time. A couple came in and they weren't acknowledged either. They asked me if it was the correct end of the queue to which I replied that I hoped so as I too was waiting to be served. The order for the customer in front was made incorrectly and there was a guy waiting at a table and his hot sandwich had been left in the toaster and forgotten about. I eventually got served but the staff were having their own conversations and weren't engaging with customers. I would not visit again and would not recommend to anyone