Hays Travel Crystal Peaks
📍 35, West Mall, Upper Level, Crystal Peaks, Sheffield S20 7PN, UK
About Hays Travel Crystal Peaks
Hays Travel Crystal Peaks is a well-regarded independent travel agency located within the Crystal Peaks shopping centre in Sheffield. As part of the UK's largest independent travel agent, it offers a wide range of holiday options and boasts a commendable Google rating of 4.2 out of 5 stars. This branch serves as a convenient hub for locals and visitors looking to plan their next getaway, whether it's a relaxing beach holiday or an adventurous cruise.
The experienced team at Hays Travel Crystal Peaks provides personalised service to help customers find their perfect trip. They are adept at handling complex itineraries, providing essential travel documents, and arranging special assistance to ensure a smooth and enjoyable journey for all travellers. Customers frequently praise the staff for their professional approach and dedication, ensuring every detail is taken care of from initial booking to departure.
Visiting Information
Hays Travel Crystal Peaks operates with convenient opening hours throughout the week. On Monday, Wednesday, Thursday, and Friday, the branch is open from 9:15 AM to 5:30 PM. On Tuesday, it opens slightly later at 9:30 AM, closing at 5:30 PM. Saturday hours are 9:15 AM to 5:00 PM, and Sunday hours are 11:00 AM to 4:00 PM. The branch offers wheelchair accessible parking and entrance, ensuring ease of access for all visitors. Payments are accepted via credit cards, debit cards, and NFC technology.
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📍 35, West Mall, Upper Level, Crystal Peaks, Sheffield S20 7PN, UK
from 70 reviews
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Showing 5 of 70 reviews from Google Maps.Last updated 7 February 2026.
Went into Crystal Peaks branch today to see Anna who we booked our holiday with. I needed some help printing everything off and talking through the itinerary. Anna was absolutely fantastic. She went through absolutely everything, did all the printing off and checked us in on our cruise. This lady is by far the best travel agent i have ever dealt with. Nothing is too much trouble. She is honestly just so so lovely, helpful and knowledgeable. Thank you so much Anna x
Called in today 27/01/26 with my husband. We were prepared to spend as long as it took to book a holiday for June. We told the assistant where we wanted to go, varying destinations, all inclusive . Not much interest shown, printed off two hotels and was told, "when you've made yr mind up, call back". We were in about 20 minutes. Won't call back there again
I would like to say a big big thank you to Cathy, she had a lot to deal with for our holiday. She sorted Special assistance for 2 of my party including me, she had to deal with a lot of hiccups with the arrangement and always was professional to a tee !! Great person and I would consider to be the best person I have had to deal with when booking my holidays. A big thank you !!!
Fantastic start to finish! On booking our wedding in cyprus! Staffing was amazing. Especially Sandra who sorted everything for us :) Would definitely book our next family hoilday with hays travel! Thankyou again all,
Great level of service offered from all the team. One person did stand out…. Cathy was excellent, she really did go above and beyond. Thank you all we will be back!
