Premier Inn Hull North hotel

Absolutely faultless service over Christmas from the friendly and fabulous staff. Julia especially was wonderful. Our room had a faint smelt of cigarettes, but this was probably due to the close proximity of the outdoor smoking area by the window, which was just unfortunate. The bed was amazing, the room clean, and noise was minimal. We always like to stay here when we visit family as it's comfortable and very affordable.

The staff and service received at the Hotel was very good, I couldn't fault them. However there seems to be a lot of faulty plumbing in the hotel as myself and colleagues experienced toilets backfilling (even the ones in the restaurant) and water pressure in the showers being more of a dribble. The rooms were nice and clean but I wouldn't be able to reccomend a stay here as the bathrooms in their current state are practically unusable.

It was situated just a short drive from Hull University where we attended a 4 day event. The staff were friendly and welcoming. The room was big enough for two adults a preteen and a threenager. The room was a constant 26.5°c even at night, be great during winter. Would use again next time the event is on.

I have just stayed here for one night I had a work meeting and arrived 5 minutes past the check out time. I explained to the lady on reception apologies for the late arrival we will just be getting our stuff together and leaving shortly. I had two small children, 4 and 6, I nipped to the bathroom and before I could leave I had another knock on the door saying ' we need to leave' by this point by husband had already put one suitcase in the car so she clearly saw we were In the process of leaving. We had overstayed by 20 minutes at this point. The next thing we know she knocks on our door again and 3 workmen barge into our room whilst me and my small children were still in the room. Scaring my family and telling us to leave 'now'. I am completely shocked at the way we were treated,I appreciate we had gone slightly over checkout time and we were in the process of leaving but to have workmen barge into your room claiming to fix a plug that was urgent to fix there and then and yet it wasn't urgent whilst we were staying there,is beyond me. My children were scared, the maintenance man was rude. Whilst this was all happening I called a customer service representative at premiere inn head office as I was so shocked by the way they'd handle this she also witnessed the terrible way we had been treated!!! Awful stay, Annie at reception clearly needs to be reminded she's a receptionist and not a bouncer! Were not squatters who weren't going to leave! I've stayed at plenty premiere inn hotels over the years and have never experienced such an awful and distressing experience both for me and my family. I was on the phone to customer services whilst this was all occurring and they heard it all. Nomatter what the situation no random men should be barging into people's rooms whilst families and customers are still in there! Absolutely shocking treatment.

A very pleasant stay. It was quite warm on our arrival but the window was open and a standing fan was already in our room. Check in staff were friendly and efficient. We complemented the cleaning staff on their great work on the way out. Would recommend a room that doesn't face the road as can be quite noisy. Our room was overlooking the carpark and we found it to be very quiet. All in all a good stay.