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Extremely poor experience Damaged product, refusal to exchange, violation of consumer protection act Bought a new poster with my son today using his Christmas money. When opening poster it was damaged On returning to the store, a replacement was refused with the suggestion we might have damaged the product. The manager dealt with the situation very unprofessionally and was rude and dismissive when I asked how to complain. Other shoppers commented on his rude manner. I am concerned that if products are damaged or faulty it may not be dealt with fairly due to instore policies that appear to violate consumer protection Very unhappy customer

Top place to go with your stuff if you're decluttering or just need some extra money. They give you a fair price and they do it quickly.

I love going here when I'm visiting crossgates. The staff are genuinely so friendly and I end up speaking to them for a bit everytime i go in. Most reviews here are marked low due to the prices and the money they give you for items however I won't put lower stars because of this as I know it's policy and it literally tells you online what your gonna get! I wish they stocked the posters with new ones more often but the games are great and staff is amazing

The Xbox 360 does open and shut the draw don’t you dare ever lie to me again or you’ll find yourself lying in a ditch somewhere not very nice understand

Usually have a decent selection of stock, staff are always chatty, friendly and welcoming. Lost a star because if you want to contact them on the phone, in a nutshell, you can't... I recommend smoke signals, homing pigeons or going into the store…