Three

Had an issue with our three account and popped into the Three store for help. Simon was incredibly welcoming and supportive from the moment we walked in. He took the time to really understand the problem and gave us clear, helpful advice that ended up resolving everything. Honestly one of the best customer service experiences we’ve had—thank you, Simon!

Poor service overall tried to put me on new air time double the price of current package for unusable minutes. Assistant was good antried to do best but Manger was rude even walked away from me while l was was still talking to him

Anthony from Three Linthorpe, great customer service provider. Loved the interactions and felt great about his service. Perfect rating.

We called into the 3 store on Linthorpe Road Middlesbrough as my dad who is 82 was having issues with his phone being unable to make or receive calls. We were greeted by Anthony who helped us by checking to see if it was phone or sim issues, we couldn't of asked for a more helpful and patient member of staff. Excellent service from start to finish. Thank you soo much

I had spent over 2 and a half hours online and on the phone trying to sort a dispute over a new upgrade but to no avail. I walked into the Middlesbrough branch of 3 to see if they could help me, armed with my evidence that had provoked much anger, stress and despair. Martin immediately sat me down and went through my complaint with me, investigating the evidence and providing guidance, reassurance and next steps to help me resolve my issue. I could not praise more his calm demeanour and professionalism. It felt good to be listened to, seen and understood. My takeaway is that in the future, when it's time to upgrade or renew, I will come instore to be guided by Martin and his colleagues and their sound knowledge. Thank you 😊