Three

I’m paying more than £33 for my SIM plan, and now I see the same plan for less and it shows me an option to upgrade online—but I can’t even upgrade or change the plan without paying one time payment of my full remaining contract length. Why? I have two devices and plans with Three, and I’m paying almost double the price of a new customer offers. Even when I try to change or upgrade, I get nothing. You may gain one , is it good to lose the existing one?? At least give me the option to switch plans, even if the contract gets longer (Good for you). Take as much as you can now—later you won’t get the chance. 👎👎👎

The staff at this branch use deceptive and fraudulent methods just to make sales. I simply wanted to switch my prepaid SIM card to a postpaid plan. Instead, they opened two new numbers under my name without my consent and transferred my original number to another operator. Then, they told me to return to the branch after three days to switch back to Three. This branch deceives people and acts dishonestly. I strongly recommend staying away.

Today, I wanted to switch my prepaid plan to a contract. Without my knowledge, two new contracts were opened, and my current number was transferred to Vodafone. Then, after three days, I was told to come back and switch it back to Three. They are misleading customers to make sales. This kind of practice is absolutely unacceptable.

Tried to get a SIM card for my disabled brother, I was told over the phone they needed verification off him for it to go ahead and a phone call would be acceptable , when we saw my brother he told them it was fine for me to deal with it , I was then told that wasn't good enough and we had to go into the store with photo ID, we drove into York , my husband took him in with his photo ID, which was on his disability card, only to be told they couldn't use that, it had to be a driver's license ,which he clearly wouldn't have, or a pass port. We were then given a number to ring to sort it out, exit two annoyed ,frustrated people🤷 My husband felt the poor lady who he spoke to was embarrassed about the situation and the manager lacked any real interest in helping resolve the problem.

Had an excellent experience getting a new phone with these guys, they make it simple and offer great deals to existing customers. Staff are all really patient and friendly and have to deal with a lot. However the process takes a hell of a long time, I think we were in there for about 3 hours just waiting. Not sure if this is the standard across the board however.