Royal Hotel Hull

Nice, traditional hotel but showing signs of tiredness through its wonderful Victorian grandeur. The wonderful hallway is overpowered by some awful 70's style light structures which if replaced with period crystal or a sculptural feature would display the area at it's best. The rooms were comfortable and adequate. The staff were all polite, attentive and delightful. It was particularly refreshing to see the breakfast room staffed by seniors who gently glided about their duties ensuring everyone was catered for with total professionalism and unhurried fuss.

At first glance and from a distance this is a magnificent hotel, beautiful architecture and a historic building. However that's as far as it goes. When you look closer there are many issues, some small, that contribute to make the hotel very disappointing. The room I stayed in is very tired, lots of small issues like air-conditioning not working, window not completely shutting, 2 hairdryers broken. Smelly, old towels. The breakfast was very disappointing. The English breakfast buffet was not good at all. The layout was poor, everything down to small details like plates hidden at the back of under a heat lamp do that you almost burnt your hand reaching for a plate. The staff were friendly but that couldn't save my experience.

My stay was enjoyable, I appreciated the that I could adjust my heating in the room. Nice to see they have tea and coffee in the rooms. The room was a good size just for me and I was given a quiet section as I had asked. Staff were accommodating. The place felt a little dated but over all a good experience.

Superb location, literally next door to the train station. Check in was a smooth process. The room was a little hard to find, but the staff helped us. The bar area was nice and the drinks were reasonably priced. Room itself was small but perfectly acceptable, it was clean and comfortable. Would definitely return.

Let's start with the positives. Great central location. It's very clean. The staff were friendly and helpful. The food was good value for money but sadly the hotel deco is very tired. The mattress was hard, the overflow leaked and the window was kept open with a stick. I'd definitely stay again once the hotel has had a refurb and the mattresses are changed.