O2 Store

Every time I need to enter this store for anything the queues are always small yet they expect people to wait for ages to be served. They say they have full staff on yet if peole are having to wait and there's only 2-3 people in store it would infact tell you that they dont have enough staff on to cater properly for customers. Less rhah .user friendly when you are only collecti g orders that you purchasd online.

went in to today for an update , told her what phone we wanted. spoke to a lady at a desk who it was liking blood from a stone to talk to who then had a conversation about the store temperature to her colleague across the room who also had a customer , took 20 minutes to then tell me the phone wasn't in stock and wouldn't be for weeks could of told us that before we sat down rude and unhelpful as someone who works in retail . This would be written up elsewhere

Disappointing experience today.. went in to purchase a phone out right to be told after waiting 20mins that they were unable to do so with out a manager in store .. so apparently I can be a pay as you go customer as long as I don't buy the device from the store. Myself, my partner have been with O2 for many years and 2 other of my children also have contracts with O2..

Called in to ask for technical help with my Motorola (which they sell at good prices). The knowledgeable phone maestro Owen sorted the problem out in minutes. Many thanks indeed!

Appalling customer service! Staff clearly more interested in their sales commissions rather than helping existing account holders. A shame, as staff have until recently been very good. Current lady 'manager' abrasive and dismissive...should not be in a customer facing role. Zero rating would be more fitting.