O2 Store
The O2 Store on Spurriergate in York is a dedicated hub for mobile telecommunications, offering a comprehensive range of smartphones, accessories, and network services. Situated in a central location, it serves both local residents and visitors to the historic city who are looking for new devices, upgrades, or support for their existing O2 services. With a commendable Google rating of 4 out of 5 stars from 176 reviews, the store is recognised for its customer service.
Customers can explore a wide selection of the latest mobile phones, tablets, and smart devices, alongside a variety of accessories. The team is on hand to assist with new contract setups, tariff changes, technical queries, and troubleshooting. Customer feedback often highlights the knowledgeable assistance provided by staff, particularly in offering technical help and resolving issues efficiently, ensuring visitors receive tailored support for their mobile needs.
Visiting Information
The O2 Store operates Monday to Saturday from 9:00 AM to 5:30 PM, and on Sundays from 10:00 AM to 4:00 PM. The store boasts a wheelchair-accessible entrance, ensuring easy access for all customers. For payment convenience, the O2 Store accepts major credit cards, debit cards, and NFC mobile payments.
Services & Amenities
Reviews from Google Maps
We periodically collect recent reviews for listings to help visitors decide if they'll like this venue. Members who claim listings can control where reviews and ratings are displayed, but we will not suppress negative reviews.
The reviews below were last updated on Saturday, 31 January 2026 at 07:49.
went in to today for an update , told her what phone we wanted. spoke to a lady at a desk who it was liking blood from a stone to talk to who then had a conversation about the store temperature to her colleague across the room who also had a customer , took 20 minutes to then tell me the phone wasn't in stock and wouldn't be for weeks could of told us that before we sat down rude and unhelpful as someone who works in retail . This would be written up elsewhere
Disappointing experience today.. went in to purchase a phone out right to be told after waiting 20mins that they were unable to do so with out a manager in store .. so apparently I can be a pay as you go customer as long as I don't buy the device from the store. Myself, my partner have been with O2 for many years and 2 other of my children also have contracts with O2..
Called in to ask for technical help with my Motorola (which they sell at good prices). The knowledgeable phone maestro Owen sorted the problem out in minutes. Many thanks indeed!
Appalling customer service! Staff clearly more interested in their sales commissions rather than helping existing account holders. A shame, as staff have until recently been very good. Current lady 'manager' abrasive and dismissive...should not be in a customer facing role. Zero rating would be more fitting.
Made two visits over the bank holiday weekend and was dealt with by Caitlin who was friendly and engaging her knowledge and guidance made our experience a really positive one
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📍 8 Spurriergate, York YO1 9QR, UK
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8 Spurriergate, York YO1 9QR, UK